PBI Passenger Resources and Services

PBI is committed to providing passengers, partners, and employees with a clean and safe environment. To learn more, read the PBI's COVID-19 Readiness Plan document.

Federal law requires all people to wear a mask covering both nose and mouth when entering or on the premises of PBI, including awaiting, boarding, traveling on, or disembarking an aircraft.  Complimentary masks are available for passengers and guests at the main airport security office (level 2), airline ticket counters, and security checkpoints.

COVID-19 Testing Now Available at PBI:

Testing is available to ticketed passengers and airport employees only. 

Helix Medical Testing center is conveniently located pre-security on level 2, adjacent to the Concourse C security checkpoint. 

To schedule an appointment (travel documents required): 

To schedule a COVID-19 test at PBI, please follow the instructions:

1. Visit helixvm.com [helixvm.com]

2. Click on "START YOUR APPOINTMENT"

3. Under Travel Screening, click "schedule"

4. Select a date/time for your appointment and then select "Collect at Airport Health Clinic"

5. Begin the registration process, which is basic demographics and insurance information, if applicable.

6. Submit 

Once you submit, Helix will contact you between the hours of 9:00 am to 5:00 pm to finalize the date and time. 

Testing Center Hours: Monday-Sunday 9:00 am EST - 5:00 pm. EST

Travelers are encouraged to familiarize themselves with COVID-19 Travel Recommendations by Destination and review CDC Guidelines for travel.

Helpful links:

View Frequently Asked Questions

CDC: Federal Registrar Notice: Wearing of face masks while on conveyances and at transportation hubs

TSA: TSA to implement Executive Order regarding face masks at airport security checkpoints and throughout the transportation network

Complimentary masks are available for passengers and guests at the main airport security office (level 2), airline ticket counters, and security checkpoints.

For airline travel advisories, requirements, and contact information, visit the COVID-19 page.

For your safety, PBI is closed from 11:00 pm to 3:30 am to give janitorial staff the opportunity to properly sanitize the terminal without interruption. We offer complimentary parking for the first 20 minutes in Short Term parking and ask that greeters meet their guest's curbside. 

LOST AND FOUND

Located on Level Two, Main Terminal.  To report a lost item, fill out the form found on the Lost & Found page.  Office hours: 8:00 am-4:00 pm Monday-Friday.

CELL PHONE WAITING LOT
Cell phone waiting lot located at the Southwest corner of Florida Mango and Belvedere Road, at the Travel Plaza.  The PBI Travel Plaza offers a cell phone waiting lot, 7-11, Dunkin Donuts (561-814-2166), Mobil gas, car wash, electric car charging stations, and complimentary WI-FI.

PARKING 

For parking rates and additional details, visit the parking page.

Premium: Premium parking is open. $30 per day. Outside Baggage Claim. $2.00 for the first 20 minutes, $1.00 each additional 20 minutes.

Short Term: Short term parking is open. $17 per day.

Long Term: Long term parking levels 1 and 2 are open. $13 per day.

Economy: Economy parking is open. $7 per day. Economy parking shuttles now in service.  Shuttle service is available 7 days a week, 6 am - 1:30 am. This lot is on airport property and is approximately a 15-minute walk to the terminal from bus stop 5.  The economy lot is credit card or SunPass payment only.  Vehicles can be left in economy parking for up to 30 days.  If a longer time is needed, please call Parking at (561) 471-7459 to document the vehicle and avoid towing.

DINING & SHOPPING 

PLEASE NOTE: A number of our concessions are offering reduced services and hours. *All open and closing times correspond with flight schedules.  Some closing times are subject to the last departure. For current dining and shopping hours at PBI, please visit the restaurants and shopping page.

Escape Lounges - The Centurion® Studio at PBI is open from 7:00 am - 3:30 pm. Visit the Escape Lounges website for more information. 

TRAVEL SERVICE CENTER- Permanently closed.

TSA PRE CHECK-  Office located on Level Two in the Main Terminal.  Hours: Tuesday-Thursday 8:00 am - 4:30 pm, closed 1:00 pm -1:30 pm.  To schedule an appointment or for additional information, visit the TSA PRE CHECK website.

NURSING SUITES
Private suites for traveling mothers and families, located post-security on Concourse B just past the TSA Checkpoint and Concourse C, near gate C6.

PET RELIEF AREAS
Two indoor pet relief areas can be found post-security in Concourse B (gate B1) and Concourse C (gate C1).

Outdoor pet relief areas can be found on the East and West ends of the terminal, outdoors on Level One (Baggage Claim Level). Both areas are fenced, shaded, and provide a nice wood chip and grassy area for traveling pets to run, romp, and find relief before or after their flight. Complimentary waste bags are available. 

FREE Wi-Fi
Enjoy FREE Wi-Fi high-speed internet access throughout the entire airport and the cell phone waiting lot.

FREE CHARGING STATIONS
Complimentary charging stations located in Concourses B and C. 

PUTTING GREEN
For $3.20, try for an Ace in our 9-hole putting green and keep your ball for nostalgia. Located next to Sam Snead's on Level Two, Main Terminal.

BAGGAGE CARTS
Self-service baggage carts may be rented in the Baggage Claim (Level One) and returned at locations curbside and in parking lots. $6.00 for rental; partial refund upon return to the rental unit.

INFORMATION CENTER- Currently Closed
Located at Baggage Claim, Level One.  A wide range of information on arts, culture, events, and activities happening throughout Palm Beach County is available here.

PUBLIC TELEPHONES
A public telephone is available on each level of the terminal and in Concourses B and C.  Passengers may make free local calls and toll-free phone calls. 

HELP COURTESY PHONES
White telephones are located throughout the terminal building and parking garages. Callers are connected with the airport communications center where paging service is available within the terminal building.