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PBI Passenger Resources and Services

At Palm Beach International Airport, amenities are all around you.  Looking for this putting green you have heard so much about?  Second level by Sam Snead's.  What about this spa everyone is raving about?  Second floor, main terminal in the "Concessions Mall" area.  Where is the Kids Play area?  Between the spa and putting green, of course.  And, if you are hungry, grab a bite to eat at any of the delicious options knowing that all of the restaurants offer "street pricing".  There really is something for everyone at Palm Beach International Airport.

Passenger Services

  • Airport Ambassadors

Passengers traveling through Palm Beach International Airport may receive assistance from our Airport Ambassadors located throughout the terminal. Very visible in their navy blue colored jackets and teal ties or scarves, the ambassadors are volunteers available to assist travelers with their information requirements.

  • Hotel & Transportation Reservation Centers and Arts/Culture Information

Located in the center of baggage claim, Level One, passengers may reach local hotels, motels, and transportation providers through direct phone lines to the advertisers. Passengers may also receive a wide range of information on arts and culture, as well as related activities happening throughout Palm Beach County.

  • Traveler Service Center

Located on Level Two, Concessions Mall and Main Terminal, this area offers a wide range of travel related services:

  • Florida Lottery Tickets
  • Foreign Currency Exchange
  • Postage Stamp Machine
  • ATMs are located at the Travel Service Center, Level Three, Ticketing, Level One, baggage claim and on concourses B and C.
  • Baggage Carts

Self-service baggage carts may be rented in baggage claim and returned at locations curbside and in parking lots. $4.00 for rental; partial refund upon return to rental unit.

  • Facilities for the Disabled

Wheelchairs are available through respective airlines.

  • Free Local Calls

A public telephone is available on each level of the terminal and on concourses B and C.  Passengers may make free local calls and toll-free phone calls. 

  • Courtesy Telephones

White telephones are located throughout the terminal building and parking garages. Callers are connected with the airport communications center where paging service is available within the terminal building.

  • Flight Information

Display monitors are available throughout the terminal building.