PBI Passenger Resources and Services

PBI is committed to providing passengers, partners, and employees with a clean and safe environment. CLICK HERE to read PBI's COVID-19 Readiness Plan.

Federal law requires all people to wear a mask covering both nose and mouth when entering or on the premises of PBI, including awaiting, boarding, traveling on, or disembarking an aircraft. 

COVID-19 Testing Now Available at PBI:

Testing is available to ticketed passengers and airport employees only. 

Helix Medical Testing center is conveniently located pre-security on level 2, adjacent to the Concourse C security checkpoint. 

To schedule an appointment (travel documents required): 

To schedule a COVID-19 test at PBI, please follow the instructions below:

  1. Visit helixvm.com

  2. Click on "COVID-19 Testing" (Or "Telehealth Visit" for anything other than COVID-19 testing.)

  3. Complete the screening questionnaire. On the next page, it will ask you "Where would you like to test?" Select Airport

  4. Follow the remaining prompts. (Basic demographics and insurance if applicable.)

  5. Submit

Once you submit, Helix will contact you between the hours of 9 am to 5 pm to finalize the date and time. 

Testing Center Hours: Monday-Friday 9 am - 5 pm. Closed Saturday. Sunday 9 am - 5 pm.

Travelers are encouraged to familiarize themselves with COVID-19 Travel Recommendations by Destination and review CDC Guidelines for travel.

Helpful links:

View Frequently Asked Questions

CDC: Federal Registrar Notice: Wearing of face masks while on conveyances and at transportation hubs

TSA: TSA to implement Executive Order regarding face masks at airport security checkpoints and throughout the transportation network

Per Emergency Order 2020-012, Palm Beach County requires the use of facial coverings while at PBI. Face coverings shall not be required for children under 2 years of age and persons with medical conditions that are not compatible with masks.

Emergency Order 2020-012: http://discover.pbcgov.org/PDF/COVID19/PBC-EO-12.pdf

Complimentary masks are available for passengers and guests at the main airport security office (level 2), airline ticket counters, and security checkpoints.

For airline travel advisories, requirements, and contact information, CLICK HERE.

For your safety, PBI is closed from 11:00 pm to 3:30 am to give janitorial staff the opportunity to properly sanitize the terminal without interruption. We offer complimentary parking for the first 20 minutes in Short Term parking and ask that greeters meet their guest's curbside. 

PLEASE NOTE: A number of our concessions are temporarily closed or offering reduced services and hours. 

LOST AND FOUND:
Located on Level Two, Main Terminal.  To report a lost item, fill out the form here.  Office hours: 8:30 am-4:30 pm Monday-Friday.

CELL PHONE WAITING LOT:
Cell phone waiting lot located at the Southwest corner of Florida Mango and Belvedere Road, at the Travel Plaza.  The PBI Travel Plaza offers a cell phone waiting lot, 7-11, Dunkin Donuts (561-814-2166), Mobil gas, car wash, electric car charging stations, and complimentary WI-FI.

PARKING: 

Premium: Premium parking is open. $30 per day. Outside Baggage Claim. $2.00 for the first 20 minutes, $1.00 each additional 20 minutes.

Short Term: Short term parking is open. $17 per day.

Long Term: Long term parking levels 1 and 2 are open. $13 per day.

Economy: Economy parking is open. $7 per day. Economy parking shuttle service has been discontinued at this time.  This lot is on airport property and is approximately a 15-minute walk to the terminal.  The economy lot is credit card or SunPass payment only.  Vehicles can be left in economy parking for up to 30 days.  If a longer time is needed, please call Parking at (561) 471-7459 to document the vehicle and avoid towing.

DINING & SHOPPING: *All open and closing times correspond with flight schedules.  Some closing times are subject to the last departure. Specialty retail stores Brighton, Brooks Brothers, and Palm Beach Expressions are temporarily closed. 

PPE is being sold in the following retail locations: Oceanfront News, Coral Cove News- Concourse B, Coral Cove News- Concourse C, and CNBC. Availability subject to change.

SERVICES: Delta Sky Club in Concourse C is temporarily closed.  PBI putting green is temporarily closed.  

Escape Lounge PBI in Concourse B is open.  

TRAVEL SERVICE CENTER- Permanently closed.

TSA PRE CHECK-  Office located on Level Two in the Main Terminal.  Hours: Monday-Friday 8:00 am-4:00 pm. Closed 1:00 pm-1:30 pm for lunch.  

NURSING SUITES
Private suites for traveling mothers and families, located post-security on Concourse B just past the TSA Checkpoint and Concourse C, near gate C6.

PET RELIEF AREAS
Two indoor pet relief areas can be found post-security in Concourse B and Concourse C. Outdoor pet relief areas can be found on the East and West ends of the terminal, outdoors on Level One (Baggage Claim Level). Both areas are fenced, shaded, and provide a nice wood chip and grassy area for traveling pets to run, romp, and find relief before or after their flight. Complimentary waste bags are available. 

FREE WI-FI
Enjoy FREE Wi-Fi high-speed internet access throughout the entire airport and the cell phone waiting lot.

FREE CHARGING STATIONS
Complimentary charging stations located in Concourses B and C. 

PUTTING GREEN- Temporarily Closed
For $3.20, try for an Ace in our 9-hole putting green and keep your ball for nostalgia. Located next to Sam Snead's on Level Two, Main Terminal.

BAGGAGE CARTS
Self-service baggage carts may be rented in the Baggage Claim (Level One) and returned at locations curbside and in parking lots. $6.00 for rental; partial refund upon return to the rental unit.

INFORMATION CENTER- Currently Closed
Located at Baggage Claim, Level One.  A wide range of information on arts, culture, events, and activities happening throughout Palm Beach County is available here.

PUBLIC TELEPHONES
A public telephone is available on each level of the terminal and in Concourses B and C.  Passengers may make free local calls and toll-free phone calls. 

HELP COURTESY PHONES
White telephones are located throughout the terminal building and parking garages. Callers are connected with the airport communications center where paging service is available within the terminal building.