Contact Us
Have a compliment, concern or question? We're here to help.
| ADA Assistance | pbia.org/guide/accessibility/ |
| Airlines | pbia.org/new-nonstop/airlines/ |
| Car Rental | pbia.org/ground/car-rental/ |
| Employment | pbia.org/business/employment/ |
| Ground Transportation | pbia.org/ground/ |
| Lost & Found | pbia.org/lost-and-found/ |
| Noise Comments | pbia.org/noise/noise-comments/ |
| Palm Beach County Sheriff's Office (non-emergency) | 561-471-7450 |
| Parking | pbia.org/new-parking/ |
| TSA | tsa.gov/contact/customer-service |
Frequently Asked Questions
General
I lost an item. Who do I contact?
Visit our Lost & Found page for all details and contact information. If you believe you lost an item on the aircraft, please contact the airline, as those items are not returned to airport personnel.
Where do I go for TSA PreCheck®?
TSA PreCheck® enrollment is available on-site through CLEAR at every security checkpoint. No appointment needed.
How early should I arrive before my flight?
Please contact your airline to find out how early you should arrive at the airport.
How do I arrange for wheelchair assistance?
To arrange for wheelchair assistance, please contact the airline you are traveling with.
I want to walk to the gate with a ticketed passenger. How do I get access?
To obtain a gate pass, please contact the airline that the passenger is traveling with.
How to I get to the airport?
For directions on how to get to the airport, visit pbia.org/guide/directions.
Name Change
Why did Palm Beach International Airport’s name change?
The name change is required by state law. On March 30, 2026, Governor Ron DeSantis signed legislation amending Section 332.0075, Florida Statutes:
- preempting to the State of Florida the authority to name major commercial service airports, including Palm Beach International Airport (PBI);
- renaming PBI the “President Donald J. Trump International Airport”; and
- requiring the County to diligently pursue all required approvals/agreements to implement the name change, including obtaining approval of the Federal Aviation Administration (FAA) and owner of the trademark authorizing its commercial use, and to timely commence signage and branding changes to maintain compliance with state law.
The name change took effect July 9, 2026.
For more information: https://www.flsenate.gov/Session/Bill/2026/919.
Why did Palm Beach County enter into a Naming Rights and License Agreement related to use of the new airport name on May 5, 2026?
The new airport name is subject to trademark protection. The Palm Beach County Board of County Commissioners, as the owner and operator of the airport, entered into an agreement with the owners of the rights to the new airport name to safeguard the County’s interests by clearly outlining the parties’ roles, responsibilities and how the airport name may be used; ensure compliance with the state law mandating the name change; and protect the County from legal claims for unauthorized use, including claims for trademark infringement and violations of the rights of publicity.
When was the name change implemented?
Although the required name change became effective July 9, 2026, transition activities, including updates to signage, branding and public‑facing materials, will occur in phases. Airport operations and services will continue without interruption.
Does the name change affect who owns or controls the airport?
No. The name change does not alter ownership, governance, legal status or operational control of the airport. Palm Beach County will continue to oversee all airport policies, finances and strategic decisions. This is a branding change only.
Does this change affect the airport’s mission or strategic priorities?
No. The airport remains committed to safe, efficient and customer‑focused operations. The name change does not modify our mission or core services.
Will the airport code be changing as well?
The airport’s FAA locational identifier (LID) and International Civil Aviation Organization (ICAO) identifier changed on July 9, 2026. The FAA LID will be changed to “DJT.” The ICAO identifier will be changed to “KDJT.” Pilots and aviation partners will see the new codes reflected in FAA publications and aeronautical systems at that time. All required technical updates are being coordinated according to FAA procedures to ensure safety and continuity.
In addition, the airport has been notified by the International Air Transport Association (IATA) that the airport’s IATA code will change effective Aug. 18, 2026. This change was initiated by IATA at the request of several airlines operating at the airport. The new IATA code will be reflected in airline reservation systems, ticketing, baggage tags and related industry platforms once the change takes effect.
The airport will continue to keep airlines, partners and the public informed throughout the transition via our website and social media platforms.
Will this affect airlines, flights or airport services?
No. Airline operations, routes, schedules and customer services are unaffected. All airport functions will continue as normal.
What is the difference between the FAA locational identifier (LID), the International Civil Aviation Organization (ICAO) identifier and the International Air Transport Association (IATA) code?
The FAA locational identifier (LID), International Civil Aviation Organization (ICAO) identifier and International Air Transport Association (IATA) code serve different purposes within the aviation industry.
FAA LID and ICAO identifiers are used primarily by pilots, air traffic control and aviation operations for flight planning, navigation and technical systems. They tell pilots and aviation systems exactly where an airport or facility is within the aviation network and form part of the standardized infrastructure that supports the routing of aircraft.
The IATA code is used primarily by airlines and passengers for ticketing, baggage handling and flight information displays. IATA codes identify the airport for travelers, airlines and the commercial side of aviation, not for navigation. Palm Beach International Airport's IATA code, "PBI," will be changing to "DJT" effective Aug. 18, 2026.
If passengers are searching for flights, what airport code should be used?
Passengers searching for flights, checking baggage information or viewing airline schedules should continue to use the airport’s three-letter IATA code, “PBI” until the code changes on Aug. 18, 2026. After the IATA code change on Aug. 18, 2026, passengers should use the new three-letter IATA code, "DJT." This is the code commonly used by airlines, travel websites and passenger-facing systems. Customers can also search for flights to "West Palm Beach" on airline and travel booking websites.
Will property taxes be used to pay for the transition?
No. The transition will be funded by airport revenues or other airport funding sources. A state funding appropriation was included in the budget to support the transition.
Will the name change result in additional funding opportunities for improvements to the airport?
While higher political visibility may support advocacy efforts for discretionary infrastructure funding and President Trump has publicly expressed support for continued improvements and modernization, the name change itself does not create or guarantee additional funding opportunities. While no new funding has been formally announced, the airport remains committed to pursuing all available funding opportunities to support the airport’s long-term growth, safety and passenger experience.
How would you address travelers who may have concerns about the airport’s new name?
While we recognize that the required name change may be received in different ways by our passengers, we’re grateful for your continued support through this transition period. We remain committed to serving all passengers and ensuring a positive travel experience. While some things may evolve over time, our core focus remains the same: providing a safe, reliable and welcoming airport experience. The people, service and convenience travelers have come to know and expect will continue to be at the heart of what we do. We value every passenger who chooses to travel through our airport and remain focused on delivering a consistent, high-quality experience for all.
Where can I get updates about the status of the airport name change?
Updated information will be shared on the airport’s official website and communication channels.
How much will the airport name change cost?
The Palm Beach County Department of Airports estimates the total cost of implementing the name change at approximately $5.5 million. This includes updating airport signage, wayfinding, branding, technology systems, printed materials and other operational items over time.
Who is paying for the name change?
The State of Florida appropriated $2.75 million toward the project. The remaining costs will be funded through the Department of Airports' operating budget and capital improvement program. No local property tax dollars are used to operate President Donald J. Trump International Airport.
Will the airport need additional funding to complete the project?
The airport rebranding is anticipated to occur in phases based on available funding. The Department of Airports will continue to pursue all available funding sources, including legislative appropriations, eligible Florida Department of Transportation funding opportunities, grants and other airport funding sources. We are also working closely with our legislative delegation and government affairs team to identify additional state funding opportunities. Any future funding decisions will be made through the airport’s normal budgeting process while continuing to prioritize critical infrastructure projects and the long-term needs of the airport.
Are airlines or passengers paying for the name change?
The name change does not result in a separate fee charged to passengers. Like other airport operating and capital expenses, implementation costs are managed through the Department of Airports' existing funding sources.
Under Florida law, email addresses are public records. Do not send email to this entity if you do not want your email address released in response to a public records request. Instead, contact this office by phone or in writing.
Website Comments
Department of Airports
1000 James L. Turnage Blvd.
West Palm Beach, FL 33406
Please note: This form is not a contact for employment. If you are interested in employment, please visit the Palm Beach County Jobs page. Job inquiries through this form will not be considered for employment or receive a response.
The Palm Beach County Department of Airports (DOA) is committed to making its website usable by all people, including those with disabilities. To read more about DOA's commitment or for assistance, visit the Accessibility Statement page.