Limited restrooms are available on Concourse B. Additional restrooms are available pre-security and on Concourse A.

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Palm Beach County Department of Airports

Nicole Hughes


Business Hours: 8 am-5 pm EST Monday through Friday. Non-emergency media inquiries made outside of business hours are answered the following business day. 

PBI Fact Sheet

Passenger Statistics Reports


It is the policy of PBI to cooperate with the news media to the greatest extent possible; however, our primary responsibilities are safe, orderly and secure airport operations.  During an emergency at PBI expected to generate extensive media attention, the following procedures will serve as our guidelines:

Non-Aircraft Emergencies:

In the event of a non-aircraft emergency, the communications team with the investigating organization will be the media’s point of contact.

The PBI communications team will provide the following information:

  • Date and time of incident

  • Area of the airport affected by the incident

  • Impact on our travelers

  • Investigating organization

The Palm Beach County Sheriff’s Office (PBSO) is in charge of investigating traffic accidents and criminal activities on airport property. Contact PBSO’s PIO for information regarding arrests. The Transportation Security Administration (TSA) is responsible for screening passengers and their carryon and checked baggage.  The TSA partners with law enforcement during any security incident at the checkpoints. Palm Beach County Fire Rescue will manage all Medical, Fire and Hazardous Materials (HazMat) related incidents.

Aircraft/Airfield Emergencies

Information Releases:

  • The PBI Communications team will only provide the following information when it becomes available:

  • Impact on airport operations

  • Investigating organization

  • Special instructions for media access and/or escort

  • The National Transportation Safety Board (NTSB) releases all information related to the investigation of the accident and will determine the cause and any contributing factors. At no point should anyone speculate about the cause of the incident.

  • The airline releases the passenger manifest (list of passenger names).

  • The Federal Aviation Administration (FAA) releases the preliminary statement related to aircraft accidents or incidents and air traffic control communication with the pilot of an aircraft involved in an accident.

  • The coroner, medical examiner or other designated law enforcement officer makes initial confirmation of any deaths resulting from an accident.

*All other information will be provided by the airline or the appropriate investigating agency.

PBI PIO will notify members of the press of the location of any scheduled press conferences.  The media reporting news of an aircraft emergency, accident or other incident should only release confirmed details and information will be shared as it becomes available.

Media access to the airfield may/may not be provided depending on the nature of the event.  It may be necessary for the media to pool resources.  The media may be permitted access to the scene of the emergency or incident as soon as reasonably practical after the scene has been declared secure. The assembly point will be designated by PBI or designated authority, and media representatives at the scene of an incident must comply with any order, direction or signal by PBSO, Palm Beach County Fire Rescue/ARFF or authorized airport or federal government representatives. No representative of the media will enter aircraft movement areas or security areas without an airport escort.

Media will not be allowed to interfere with the pedestrian or vehicle flow of the public or with airline, airport, tenant and concessionaire operations. While PBI recognizes the importance of interviewing passengers, our first responsibility is to the passengers and families and their right to privacy. If any individuals are reluctant to be interviewed or photographed, PBI will support their decision.

In addition, during an aircraft accident, access to passengers will be subject to approval by Palm Beach County Fire Rescue, the involved airline, PBSO, FAA, FBI, NTSB, TSA or other Department of Homeland Security agency.

Alert System: When monitoring radio transmissions, an Alert I or II could indicate either a real or perceived problem. Our emergency staff assumes a heightened condition and prepares accordingly.

  • Alert I – Station Standby - ARFF personnel will stand by in their ARFF apparatus on the fire station ramp.

  • Alert II – ARFF personnel shall respond to their pre-determined standby positions for the runway the aircraft is landing on, this has the potential to escalate to an Alert III.

  • Alert III – A crash or fire involving an Aircraft.

Important Contact Information

Palm Beach County Department of Airports

Public Information Officer

Nicole Hughes





Federal Aviation Administration Public Affairs

Media Relations

Primary e-mail:

Maria Njoku

Office: 404-305-5100

Cell: 202-615-3550

Palm Beach County Sheriff’s Office

Media Relations


Transportation Security Administration

Regular hours: 

Mark Howell

Afterhours/weekend/holiday public affairs duty officer for breaking news and emergencies:

National Transportation Safety Board

Office of Media Relations



Public Information Officer

James Marshall

Office: 754-703-3079

Cell: 954-829-3992

SA Michael Leverock

Office: 754-703-2414

Cell: 305-525-3178

Palm Beach County Fire Rescue

Public Information Officer



District Chief Bob Kropa


Palm Beach County Public Affairs Department