Share

Palm Beach International Airport - Frequently Asked Questions

  • To enter the airport, what exit do I take off of I-95?

    From North take exit 69B. From the South take exit 69. You can also look for the signs that say "Palm Beach International Airport" to utilize the direct connect from I-95 into the airport. CLICK HERE for more information.

  • Are all of the car rental companies off site?

    These car rental companies have reservation desks on Baggage Claim, level 1. A short shuttle ride will take you to the rental lots.

  • Is there Wi-Fi at PBI?

    Yes. Complimentary Wi-Fi is available throughout the terminal and concourses.

  • I want to walk to the gate with a ticketed passenger. How do I get access?

    To obtain a gate pass, please CONTACT THE AIRLINE that the passenger is ticketed with.

  • How do I arrange for wheelchair assistance?

    To arrange for wheelchair assistance, please CONTACT THE AIRLINE you are traveling with.

  • What restaurants are at PBI?

    For hours and locations, visit our RESTAURANTS & SHOPPING page.

  • What is REAL ID and will I need this to travel?

    REAL ID will be mandatory for commercial air travel starting October 1, 2020. For REAL ID information, visit DHS.gov.

  • I lost an item. Who do I contact?

    Visit our LOST & FOUND for all details and contact information. If you believe you lost an item on the aircraft, please contact the airline, as those items are not returned to PBI.

  • Can I make parking reservations at PBI?

    No. PBI does not take parking reservations, however with 4 lots located on site, parking is easy and convenient. Visit our PARKING PAGE for rates and locations.

  • Does PBI offer luggage storage or lockers?

    No, not at this time. The Primeclass lounge is a wonderful way to spend extra time before your departure. Located in Concourse B, this lounge is open to all ticketed passengers. Just go through the B Checkpoint to enter. Another fun way to spend extra time is at the Drive Shack, adjacent to the airport. Drive Shack offers complimentary bag check while playing and dining.

  • Where can I fly nonstop from PBI?

    For a full list of nonstop destinations, CLICK HERE

  • What are the airline rules for bringing my pet on board?

    Here is a complete list of airlines and rules for reference: BRINGING PETS ON THE FLIGHT

  • Where is the cell phone lot located and how do I get there?

    The cell phone lot is located at the SW corner of Belvedere and Florida Mango, at the new Travel Plaza. From I-95, take Belvedere West. Turn left on Florida Mango. The Travel Plaza is immediately on your right. The PBI Travel Plaza features a Dunkin', Mobil gas, car wash, free Wi-Fi, flight information inside the 7-11 store, and electric car charging stations. The Travel Plaza is located at 2050 Belvedere Road.