Palm Beach International Airport - Frequently Asked Questions
To enter the airport, what exit do I take off of I-95?
From North take exit 69B. From the South take exit 69. You can also look for the signs that say "Palm Beach International Airport" to utilize the direct connect from I-95 into the airport. CLICK HERE for more information.
Are all of the car rental companies off site?
These car rental companies have reservation desks on Baggage Claim, level 1. A short shuttle ride will take you to the rental lots.
Is there Wi-Fi at PBI?
Yes. Complimentary Wi-Fi is available throughout the terminal and concourses.
I want to walk to the gate with a ticketed passenger. How do I get access?
To obtain a gate pass, please CONTACT THE AIRLINE that the passenger is ticketed with.
How do I arrange for wheelchair assistance?
To arrange for wheelchair assistance, please CONTACT THE AIRLINE you are traveling with.
What restaurants are at PBI?
For hours and locations, visit our RESTAURANTS & SHOPPING page.
What is REAL ID and will I need this to travel?
REAL ID will be mandatory for commercial air travel starting October 1, 2020. For REAL ID information, visit DHS.gov.
I lost an item. Who do I contact?
Visit our LOST & FOUND for all details and contact information. If you believe you lost an item on the aircraft, please contact the airline, as those items are not returned to PBI.
Can I make parking reservations at PBI?
No. PBI does not take parking reservations, however with 4 lots located on site, parking is easy and convenient. Visit our PARKING PAGE for rates and locations.
Does PBI offer luggage storage or lockers?
No, not at this time. The Primeclass lounge is a wonderful way to spend extra time before your departure. Located in Concourse B, this lounge is open to all ticketed passengers. Just go through the B Checkpoint to enter. Another fun way to spend extra time is at the Drive Shack, adjacent to the airport. Drive Shack offers complimentary bag check while playing and dining.
Where can I fly nonstop from PBI?
For a full list of nonstop destinations, CLICK HERE
What are the airline rules for bringing my pet on board?
Here is a complete list of airlines and rules for reference: BRINGING PETS ON THE FLIGHT
Where is the cell phone lot located and how do I get there?
The cell phone lot is located at the SW corner of Belvedere and Florida Mango, at the new Travel Plaza. From I-95, take Belvedere West. Turn left on Florida Mango. The Travel Plaza is immediately on your right. The PBI Travel Plaza features a Dunkin', Mobil gas, car wash, free Wi-Fi, flight information inside the 7-11 store, and electric car charging stations. The Travel Plaza is located at 2050 Belvedere Road.