Palm Beach International Airport - Frequently Asked Questions
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To enter the airport, what exit do I take off of I-95?
From North take exit 69B. From the South take exit 69. You can also look for the signs that say "Palm Beach International Airport" to utilize the direct connect from I-95 into the airport. CLICK HERE for more information.
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Are all of the car rental companies off site?
These car rental companies have reservation desks on Baggage Claim, level 1. A short shuttle ride will take you to the rental lots.
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Is there Wi-Fi at PBI?
Yes. Complimentary Wi-Fi is available throughout the terminal and concourses.
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I want to walk to the gate with a ticketed passenger. How do I get access?
To obtain a gate pass, please CONTACT THE AIRLINE that the passenger is ticketed with.
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How do I arrange for wheelchair assistance?
To arrange for wheelchair assistance, please CONTACT THE AIRLINE you are traveling with.
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What restaurants are at PBI?
For hours and locations, visit our RESTAURANTS & SHOPPING page.
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What is REAL ID and will I need this to travel?
REAL ID will be mandatory for commercial air travel starting October 1, 2021. For REAL ID information, visit DHS.gov.
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I lost an item. Who do I contact?
Visit our LOST & FOUND for all details and contact information. If you believe you lost an item on the aircraft, please contact the airline, as those items are not returned to PBI.
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Can I make parking reservations at PBI?
No. PBI does not take parking reservations, however with 4 lots located on site, parking is easy and convenient. Visit our PARKING PAGE for rates and locations.
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Does PBI offer luggage storage or lockers?
No, not at this time. The Escape Lounge PBI is a wonderful way to spend extra time before your departure. Located in Concourse B, this lounge is open to all ticketed passengers. Just go through the B Checkpoint to enter. Another fun way to spend extra time is at the Drive Shack, adjacent to the airport. Drive Shack offers a complimentary bag check while playing and dining.
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Where can I fly nonstop from PBI?
For a full list of nonstop destinations, CLICK HERE
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Where is the cell phone lot located and how do I get there?
The cell phone lot is located at the SW corner of Belvedere and Florida Mango, at the Travel Plaza. From I-95, take Belvedere West. Turn left on Florida Mango. The Travel Plaza is immediately on your right. The PBI Travel Plaza features a Dunkin', Mobil gas, car wash, free Wi-Fi, flight information inside the 7-11 store, and electric car charging stations. The Travel Plaza is located at 2050 Belvedere Road.
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Who can I contact about accessibility issues I encountered on this site?
Palm Beach International Airport is committed to making its website accessible to all individuals. Please CLICK HERE to review our Accessibility Statement.

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