Amidst a Pandemic, Palm Beach International Airport Wins Prestigious Awards for Traveler Satisfaction
WEST PALM BEACH, Fla. (October 6, 2020) – Palm Beach International Airport (PBI) is now recognized as 3rd Best Airport in the U.S. in the prestigious Condé Nast Traveler 2020 Readers’ Choice Awards. PBI continues to show its passengers they are traveling “First Class” while at the airport, as this latest award comes on the heels of ranking second highest amongst Medium-Sized U.S. Airports with J.D. Power and being named 9th Best Domestic airport in 2020 with Travel + Leisure.
“We are extremely grateful to our customers for taking the time to show their appreciation of our continuing efforts to improve the overall customer experience at PBI, said Director of Airports for Palm Beach County, Laura Beebe. “While the past year has been challenging, our customers can rest assured that we will continue to do our best to provide the easy, convenient experience that they have come to expect at PBI.”
More than 715,000 Condé Nast Traveler readers submitted an incredible number of responses rating their travel experiences across the globe. The Condé Nast Traveler Readers’ Choice Awards are the longest-running and most prestigious recognition of excellence in the travel industry.
The results of this year’s survey, conducted at the start of the COVID-19 pandemic, are a testament to the lasting power of a meaningful travel experience,” said Jesse Ashlock, U.S. Editor of Condé Nast Traveler. “The winners represent the best of the best for our audience and offer plenty of trip-planning inspiration for all the adventures we can’t wait to have next.”
2020 Awards & Notable News:
Palm Beach International Airport (PBI) is pleased to welcome daily nonstop service to Los Angeles International Airport (LAX) on JetBlue, commencing November 19, 2020. MINT service available. Book now: jetblue.com.
PBI became the first airport in Florida to achieve GBAC STAR™ facility accreditation, ensuring passenger, employee, and guest health and safety remain the top priority while at PBI.
About Palm Beach International Airport (PBI)
During these unprecedented times, PBI continues to work diligently to uphold fiscal responsibility, provide robust air service, and maintain the highest standards in airport experience our passengers and guests have come to expect. To read more about PBI's commitment to recovery, please review the PBI Comprehensive Guide: Pandemic Preparedness and Response. To best serve passengers, guests, and employees, PBI became the first airport in Florida to achieve GBAC STAR™ facility accreditation, ensuring a safe, sterile, and clean facility. Palm Beach International Airport is proud to be named the 9th Best Domestic Airport in Travel + Leisure Magazine's 2020 World's Best Awards and 3rd Best Airport in the U.S. in Condé Nast Traveler’s 2020 Readers’ Choice Awards. Palm Beach International Airport was named Second Best Medium Airport in the 2020 J.D. Power North America Airport Satisfaction Survey and ranked Best in the U.S. for Shortest Overall TSA Wait Times by U.S. Customs and Border Protection. PBI has been recognized by Travel + Leisure, tripadvisor, Condé Nast Traveler, MissTravel, J.D. Power, and Fox News for convenience, hospitality, and amenities.
Palm Beach International Airport
Director, Airports Marketing and Communications
Palm Beach County Dept. of Airports