ADA & Wheelchair Assistance
Airline-Specific Accommodations
Not all airlines provide the same services or accommodations for passengers with disabilities. We recommend contacting your airline directly to review their policies and procedures regarding the assistance they can provide.
Each airline has a Complaint Resolution Official (CRO) or a supervisor who specializes in disability-related matters. The CRO is typically authorized to address and resolve complaints on behalf of the airline, ensuring passengers receive the accommodations they need.
Wheelchair Assistance
If you need a wheelchair at the airport, please request assistance directly with your airline when booking your flight.
For a smooth experience:
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Arrive at the airport early to allow time for assistance.
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Confirm your request with the airline before your flight.
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Let airline staff know if you need any additional support.
TSA Security Checkpoint – TSA Cares
The TSA has a helpline available for travelers with disabilities and medical conditions. TSA Cares is a helpline that provides additional assistance to travelers with disabilities, medical conditions and other special circumstances during the security screening process. Information regarding the TSA Cares program can be found online at https://www.tsa.gov/travel/passenger-support. Passengers can contact TSA Cares at (855) 787-2227, Federal Relay: 711 or by email at TSA-ContactCenter@tsa.dhs.gov. TSA asks that inquiries be made at least 72 hours before traveling for questions regarding screening policies, procedures and what to expect at security checkpoints.